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What is Sun Bingo Online?
Sun Bingo Online is the place where you can experience the thrill of your local bingo hall in the comfort of your own armchair 365 days a year.
I’m
a new user what should I do first?
May we suggest that you use our How To Play page to guide you through the game mechanism. Once you are familiar with the game you simply need to purchase tickets and sit back and wait for the next game to start!
What details do I need to give to register?
The registration process is quick and easy. We have kept
the details required to a minimum. After you have clicked on
the "Join now" link, we will ask you to fill in
your name and address (so we know where to send your winnings!)
and ask you a couple of other questions (e.g. date of birth).
Once you've answered these you just need your debit/credit
card handy so you can deposit funds and you are ready to
play!
How much does it cost to play?
Bingo 90 - Tickets cost from 10p. The maximum amount of tickets you may purchase in any one game is 4 strips (24 tickets) costing £2.00.
Bingo 80 - Each board costs 25p with the maximum number of boards you can purchase is 4 costing £1.00.
Bingo 75 - Tickets cost from 10p. The maximum amount of tickets you may purchase in any one game is 4 strips (12 tickets) costing £1.00.
Cinco - Hands in Cannes, Cairo, Capri and Shanghai Game rooms start at 10p. The maximum hands you can purchase is 5 costing 50p.
Cinco - Hands in St.Moritz and Manhattan start at 20p. The maximum hands you can purchase is 5 costing £1.00.
Cinco - Hands in Casablanca, Mandalay and Monte Carlo start from 40p. The maximum hands you can purchase is 5 costing £2.00.
Hamster Race - You can only bet on one hamster per race. You can bet 25p, 50p, £1.00 and £2.00 on a Hamster. The prize you win is shown next to the Hamster you are placing a bet on and is fixed for every game.
Battleships - Games cost £1.00 each in Atlantic game room and 50p in the Pacific Game Room.
Our customer support team are available 9am - 10pm GMT,
Monday - Sunday.
Email: support@sunbingo.co.uk
Telephone: 0800 29 888 73
How many tickets can I buy?
Bingo 90 - You may purchase up to 4 strips (24 tickets in any one game).
Bingo 80 - You can purchase 4 boards on each game.
Bingo 75 - You can purchase 12 tickets on each game.
Cinco - You can purchase 5 hands on each game.
Can I buy tickets in advance?
Bingo 90 - Yes! You can purchase tickets in advance for the next game by simply clicking on ‘buy tickets’ in the next game information panel.
Bingo 80 - You can only purchase boards once a game has ended.
Bingo 75 - Yes! You can purchase tickets in advance for the next game by simply clicking on ‘buy tickets’ in the next game information panel.
Cinco - You can only purchase boards once a game has ended.
What is the LINK game?
The Link game only applies to Bingo 90. Each Bingo 90 club have their own prize pool for each game. However every 30 minutes the five prize pools LINK together giving the players in each club the chance to win bigger prizes. Once the LINK game has ended the clubs will revert back to having their own prize pool. The link game will also run continously from 2am - 9am. This gives the fewer number of players who play Bingo 90 during this hours the same great prizes as those that run throughout the day.
Bingo 90 Jackpot prize
The person who completes
their bingo card first in each club will win the full house prize. If the
full house winner in any club wins the full house in 40 numbers or less they
will win the jackpot prize shown. This will happen even if there is a jackpot
winner in another club at the same time.
In the event of two or more full house winners completing their bingo card
in 40 numbers or less in the same club they will share the jackpot prize. In
the event of two or more full house winners completing their bingo card in
40 numbers in a link game they will share the jackpot prize even if the winners
are in different clubs. Once the Jackpot Prize has been won, it will restart
again at £500.
Bingo 80 Jackpot prize
If the Bingo80 full house winners completes their board in 45 numbers or less they will win the Jackpot prize shown. In the event of two or more winners of the jackpot prize in the same club they will share the jackpot prize.
Bingo 75 Jackpot Prize
The Bingo 75 jackpot prize is won depending on what shape is being played at the time. Each shape is won in different numbers. This number will be shown next to the Jackpot prize every time a new game starts and will countdown every time a number is called. The Jackpot prize in Bingo 75 is £500 and once won will restart again at £500.
Cinco - Jackpot Prize
Cinco has 8 different game rooms. In the Cannes, Cairo, Capri and Shanghai, game rooms you can purchase hands for 10p. The Jackpot Prizes are £5,000 if you win in 5 cards. £500 if you win in 6 cards and £250 if you win in 7 cards. St Moritz and Manhattan have hands that start at 20p. The Jackpot Prizes are £10,000 if you win in 5 cards. £1,000 if you win in 6 *cards and £500 if you win in 7 cards. In the Casablanca, Mandalay and Monte Carlo game rooms you can purchase hands for 40p. The Jackpot Prizes are £20,000 if you win in 5 cards. £2,000 if you win in 6 cards and £1,000 if you win in 7 cards.
Please note that Mandalay and Shanghai game rooms will open at 8pm each night and close at 12 midnight each evening.
Cairo will open at 4pm and close at 12 midnight each evening.
Battleships - Jackpot Prize
Battleships has a £500 Jackpot Prize in the Atlantic game room and £250 jackpot Prize in the Pacific Game Room. It is won by the first person who sinks all 4 of their enemy ships in 28 strikes or less.
Buying tickets in Bingo 90
When you buy tickets in a club, you can only purchase further tickets for that game in the same room. However if the next game is a LINK game, you are free to buy tickets in either club. The maximum amount you can spend is £2.00 per game.
Once the game has started should you leave your room, your tickets will continue to play in the room you made your purchase in.
Hamster Race - Prizes
On Hamster Race, players can stake 25p, £1.00, £1.50 and £2.00. When placing a bet, you must decide how much you wish to stake. You can only place a bet on one Hamster. The prizes you can win are all shown when placing your bet. Each Hamster has a different prize depending upon the stake. These prizes will remain the same every time you place a bet. The prizes are not shared when there is more than one winner. Each winner will receive the prize which was shown when they placed the bet.
I can't play Hamster Race but can play the other games - Why?
You can only play Hamster Race with real money that you have deposited. Player's with ONLY Bonus Money or promotion funds in their account are unable to play Hamster Race. In order to play you must first make a minimum deposit of £10, which we will match for your first deposit up to the maximum of £25. You can play all other games using Sun Bingo Bonus money and promotional funds.
Can I play the games for free?
Sorry - no! Sun Bingo games are all pay to play.
What is chat?
Chat is a feature that allows you to communicate with other players logged into the game. To post a message in the chat room simply enter the text into the blank box and click Send or press Enter. This feature is useful for you to compare how well you are doing compared to other players, and chat moderators will also use this facility to inform players of up coming jackpots and chat games. Chat games are a way of providing additional fun for Sun Bingo Online players, and all prizes awarded for chat games will be credited direct to a players account. A chat moderator will have the letters CM before their name and their username and text will appear in red so they are easily identifiable to players.
Security Question - What is this?
This is an additional measure of security to confirm your identity
and prevent anyone else from accessing your information.
I have forgotten my username
or password - what do I do?
Don't worry, just go to the login area of the site and click on Lost Username/password,
enter your details and the screen will provide you with your password. Should
you experience any further problems please contact our dedicated Customer Service
Team at support@sunbingo.co.uk
How can I be sure that my payment details are secure?
Your security is guaranteed. Our secure-server software encrypts
all of your personal details including your card number. This
process takes the characters you enter and converts them into
bits of code that are then securely transmitted over the Internet.
Our certificate from online security industry leader Thawte
authenticates our secure-server software. It means we have
been certified as having a secure site for taking payments.
Do I have to be a certain
age to play Sun Bingo Online?
The games are only open to those aged 18 years or over at the
time of registration and are open to any eligible person residing
in the UK or in a country where the games are permitted
and lawful. It is your own responsibility to find
out if it is legal to play in your jurisdiction. Any participation
other than that permitted is void.
Is the game fair? How do I know it is not fixed?
All results on Sun Bingo Online are randomly generated and cannot be predetermined - we use an industry standard Random Number Generator to determine the outcome of each game. The game is of the high quality you rightly expect from tombola and are audited on a regular basis.
Our customer support team are available 9am - 10pm GMT,
Monday - Sunday.
Email: support@sunbingo.co.uk
Telephone: 0800 29 888 73
How do I deposit funds?
Once you have registered or logged in to our site, click on My
Account and the account management screen will launch. Click on Credit
Account and enter your credit or debit card details and then hit Submit. The Sun Bingo Online site is entirely secure with all personal details encrypted when transmitted between your browser and our servers. Your browser will show the padlock icon at all times when you are on the Sun Bingo Online site, showing that you are in a secure environment.
What payment methods can I choose?
You can deposit funds via most major debit and credit cards
online, including Switch, Solo, Visa, MasterCard, Delta and Visa
Electron. Please note we do not accept American Express.
How much can I deposit?
The minimum amount you can deposit is £10.00. The maximum amount you can deposit into your account at any one time is £500.00. We will not allow any deposits if your account holds £250.00 or more.
In fact,
an online credit card transaction is recognised as being just
as safe as using your card in a high street shop or at a restaurant
(this has been confirmed by studies from the United States).
In the event of unauthorised use of your credit/debit card,
most banks and card issuers either cover all the charges or
may limit your liability to just £50. Should you have
any further queries, please consult your card issuer.
What is the maximum I can withdraw?
You may withdraw any amount up to the total contained in your
personal account.
ANY winnings over £500 can only be paid by cheque.
How do I collect my winnings?
Your winnings will be automatically credited to your Sun Bingo
Online account; you can withdraw funds at anytime providing you have
sufficient funds in your account. Click on the My Account link,
select Withdraw Cash, enter the amount you would like to withdraw
and then select one of the following options:
Cheque - please
ensure that we have your correct postal address before requesting
a withdrawal. You can do this by clicking Update Details in
the My Account section. Whenever possible we will make every
effort to ensure that your cheque arrives within seven days,
although please allow up to 14 days.
Debit/Credit card - You can
request for funds to be re-credited to your debit or credit card
providing you used this card to deposit the funds in the first
place.
Please note that the minimum withdrawal is £10.00 (unless
closing your account).
Under current UK law, all Sun Bingo Online winnings are tax-free. We are under no obligation to report any amount that any player wins. However, we recommend that you consult with either an accountant or your local tax office to confirm the tax position on your win, should you have any queries.
Can I play with a credit/debit card not in my name?
In order to protect the security of our players and to prevent any fraud you may only play with a credit/debit card that matches the name and address you registered with.
Our customer support team are available 9am - 10pm GMT,
Monday - Sunday.
Email: support@sunbingo.co.uk
Telephone: 0800 29 888 73
How can I view my account details?
In the My Account section of the website you can view your transaction history which informs you of all deposits and withdrawals you have made. It will also provide you with a list of the games you have played, including the date and time they were played and what you won.
Can I have more than one account?
No, only one account is permitted per individual. We reserve
the right to close multiple accounts opened by a single player,
as this is a breach of our Terms and Conditions.
Can I keep my winnings online in my personal account?
Yes you can. You can keep any amount of winnings in your secure
account and you can withdraw funds at any time you wish, providing
you have a minimum of £10.00 in your account.
What if my details change?
Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "My Account Details" in the "My Account" area of the site. As a security measure you have to contact tombola Customer Support prior to being able to change certain credit or debit card information as well as your registered address.
I have forgotten my username or password - what do I do?
Don't worry, just go to the login area of the site and click
on Lost Username/password, enter your details and the screen
will provide you with your password. Should you experience
any further problems please contact our dedicated Customer
Service Team at support@sunbingo.co.uk
Our customer support team are available 9am - 10pm GMT,
Monday - Sunday.
Email: support@sunbingo.co.uk
Telephone: 0800 29 888 73
Your
system requirements say I need Flash – What is Flash?
Flash is a plug-in that expands the capabilities of your web
browser, bringing rich multimedia animations, sounds and fun
to your PC with a very small download. If you do not have Flash
installed on your computer you can get it as a free download
from www.macromedia.com/go/getflashplayer/
Flash is provided by Macromedia, world leaders in web design
and display software. Please be sure to read the Terms and Conditions
of use, available from their website, should you have any queries.
If you are a regular user of the Internet, you will probably
already have Flash installed
Do I have to download software to play?
If you have Flash installed the answer is a simple no! You get
all the fun without the hassle of additional downloads.
What happens if I lose my connection?
If you become disconnected during a game, the game will be played for you by our bingo servers. Should you be a winner your account will automatically be credited.
If you have any questions please contact our Customer Service Department, Contact Us, who will be pleased to help you.
I can't see the games properly - what is wrong?
You need to have Macromedia Flash installed on your computer.www.macromedia.com/go/getflashplayer/
Our customer support team are available 9am - 10pm GMT,
Monday - Sunday.
Email: support@sunbingo.co.uk
Telephone: 0800 29 888 73
How do I contact you?
We welcome your feedback. In the unlikely event that you experience
any problems please do not hesitate to contact us by telephone
or email. Our customer support team are available 9am - 10pm GMT,
Monday - Sunday.
Email: support@sunbingo.co.uk
Telephone: 0800 29 888 73
Address:
Sunbingo
Tombola Ltd
Wylam Wharf
Low Street
Sunderland
SR1 2AD
RESPONSIBLE GAMBLING
Sun Bingo Online believes that gambling should be an enjoyable
pastime for adults. However, we are aware that, for a small proportion
of people, it can become a problem. tombola (Alderney) Ltd is working
closely with Gamcare to ensure that we operate in a socially responsible
manner. If you would like any help or advice, click the links below
to find out more about these organisations.
Gamcare | Alderney
You can also set your own weekly and daily limits by clicking on My Account and Responsible Gambling.
To self exclude yourself from playing, click on My Account and Responsible Gambling.
You can also speak to a member of our Customer Services Team on 0800 29 888 73, who will close your account immediately.
For more information on self-exclusion see My Account and Responsible Gambling. |
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