1 INTRODUCTION The following sections explain the rules which govern all transactions that are effected through the www.thesun.co.uk/bingo website. Please read the terms carefully and ensure that you understand them fully, before agreeing to be bound by them. In order to play games on www.thesun.co.uk/bingo, you will be required to register. Once registered and subject to satisfying verification, you can play the games. These terms and conditions will apply. Games on the web site are operated by tombola (Alderney) Limited, a company registered in Alderney with company number 1537 and whose registered office is York House, Victoria Street, Alderney, Channel Islands, GY9 3TA. In these terms and conditions "tombola", "we" and "us" are tombola (Alderney) Limited. You can contact our customer support from 9am - 10pm GMT, Monday - Sunday 0800 29 888 73 or by email at support@sunbingo.co.uk We aim to answer all enquiries within 24 hours Monday ? Friday. 2 UPDATES From time to time, certain provisions of these terms and conditions will change and will be updated accordingly. Notification of each such change will be published on our web site www.thesun.co.uk/bingo. Each change will become effective and you will be deemed to have accepted such change, immediately upon such change being posted. 3 DEFINITIONS 3.1 THE GAMES Pay to play games meeting the regulatory requirements of the Alderney Gambling Control Commission (AGCC). The Commission is independent and non political and regulates gambling on behalf of the States of Alderney. 3.2 PLAYER A person who pays to enter one of the Games - also known as the 'Wagerer'. 3.3 PRIZES Money or Goods won by a Player (also referred to as 'Winnings') 3.4 PRIZE POOL Amount available for Prizes. 3.5 STAKE The payment wagered to enter one of the Games - also referred to as a 'Bet'. Each player may select from: 10p to £2.00 for each game they play on Bingo 90 25p to £1.00 on Bingo 80 10p to £1.00 on Bingo 75 10p to 50p in Cannes, Cairo, Capri and Shanghai Game Rooms on Cinco 20p to £1.00 in Manhattan and St Moritz Game Rooms on Cinco 40p to £2.00 in Casablanca, Mandalay and Monte Carlo Game Rooms on Cinco 25p to £2.00 on Hamster Race 50p in Pacific Game Room on Battleships £1.00 in Atlantic Game Room on Battleships 3.6 WINNER Player who wins a Prize. 4 REGISTRATION 4.1 UNDER-18s You must be at least 18 years old in order to register and play any of the games on www.thesun.co.uk/bingo We reserve the right to request your proof of age. In such instances your account may be suspended pending investigation. We reserve the right to void and return any stakes placed by minors. 4.2 INTERNATIONAL ACTIVITY Some countries prohibit some or all of the forms of gambling available on this site. tombola does not intend that persons located in a jurisdiction in which such registration and/or playing any of the games is unlawful or contrary to any applicable regulation at the time of registration should play the games. It is your responsibility to ensure that this is not the case; participation in the games is void wherever prohibited by any applicable law. 4.3 IDENTIFICATION In accordance with the legislation laid out by the States of Alderney, we may use the information you have given us, or we already hold about you, or which we receive from any enquiry we may make with agencies to confirm your identity. We will check any details you disclose against any databases (public or private) to which we have access and will keep a record of that check. We will also retain your personal information and may use it in the future to assist other companies with identity verification. You agree that we may process, use, record and disclose personal information, which you provide in connection with your registration, and that such personal data may be recorded by the credit reference agencies or us. 4.4 PERSONAL IDENTIFICATION PASSWORD On registration you are assigned a unique User ID along with your own choice of password. It is your responsibility to ensure you do not reveal your User ID and/or Password to anyone else. You are responsible for any stakes placed where your User ID and Password have been correctly entered. 4.5 FORGOTTEN PASSWORD Should you have forgotten your password or suspect that someone else has learned of your unique User ID, please contact our Customer Service help team immediately. 4.6 REFUSAL OF REGISTRATION We reserve the right to suspend or close your account and refund any balance of your account without further explanation. In this instance any outstanding credits will be honoured. 5. YOUR ACCOUNT 5.1 DEPOSITS BY CARDS ONLY You can deposit money into your account to play the Games using VISA/ MasterCard credit cards, Switch, Visa Delta, Visa Electron and Solo, 'tombola' will appear as a reference on your card statement. 5.2 MINIMUM DEPOSIT The minimum account deposit is £10 and must be made by using a debit card (Switch, Solo, Delta or Electron) or credit card (MasterCard or Visa). The maximum deposit is £500.00 in any 24 hour period, should your account hold £500.00 we will not accept any further deposits until your account holds £250.00 or less. 5.3 SETTING YOUR OWN WEEKLY AND DAILY DEPOSIT LIMITS Player's are able to set their own weekly and daily deposit limits. To do this simply go to My Account, and then click on Responsible Gambling. Daily Limits - minimum you can set is £10 - Maximum you can set is £100 Weekly Limits - minimum you can set is £10 - Maximum you can set is £500 A week runs from midnight on Monday to 23.59.59pm on the following Sunday. Our current policy is that a maximum that anyone can deposit in a week is £500 If you increase your limits this will take 24 hours to come into affect If you decrease your limits they will immediately come into affect You can also change your limits by contacting Customer Services, however the above still applies. See contact us for details 5.4 MINIMUM STAKE Bingo 90 - The minimum stake is 10p. The maximum stake per bingo game is £2.00. Bingo 80 - The minimum stake is 25p. The maximum stake per bingo game is £1.00. Bingo 75 - The minimum stake is 10p. The maximum stake per bingo game is £1.00. Cinco – The minimum stake is 10p in Cannes, Cairo, Capri and Shanghai Game Rooms. The maximum stake per game is 50p Cinco – The minimum stake is 20p in Manhattan and St Moritz Game Rooms. The maximum stake per game is £1.00 Cinco - The minimum stake is 40p in Casablanca, Mandalay and Monte Carlo Game Rooms. The maximum stake per game is £2.00 Hamster Race - the minimum stake is 25p. The maximum stake per bingo game is £2.00. Battleships - Pacific game room the stake is 50p and the Atlantic Game room the stake is £1.00 5.5 ENTERING CARD DETAILS You are required to register a credit/debit card to your account in order to commence gaming. The credit/debit card you use for your first deposit card will become the registered credit/debit card for your account and will be used for future deposits and withdrawals. Subsequent deposits will require you to only enter the amount you wish to deposit and the same card details that were registered to your account will be used to take the payment . Please note that for security reasons tombola does not store your card details in a retrievable format. Card details are stored using a secure one way encryption algorithm, which means that the original details can not be obtained from the encrypted data. The actual card details are held securely by our approved payment provider, which allows us to enable you to process future transactions without the need to re-enter your card details. If you need to change your registered card details (for example, you may have a new card number) then you are required to contact Customer Services. Mastercard users should also note that withdrawals to a Mastercard are not permitted, so any withdrawals you wish to make can only be paid by cheque. 5.6 SECURE COMMUNICATIONS When you send confidential personal account data (including credit/debit card details) to us, we require that a "secure session" be established first using Secure Socket Layer (SSL) technology. This means that data passed back and forth between your computer and our systems is secured using public key cryptography. Your computer exchanges key information with our servers to create a private conversation that only your computer and our servers can understand. Our links with our payment gateway (a leading UK e-commerce payment company) uses the same technology to transmit any payment information securely. They in turn have secure encrypted links between themselves and all of the major banks to allow the payment to be processed. tombola employees do NOT have access to your full credit/debit card details. 5.7 ONE ACCOUNT PER PLAYER It is the intention of tombola that an individual should have a maximum of one account with www.sunbingo.co.uk and/or www.notwbingo.co.uk tombola prohibits individuals from opening more than one account. 5.8 UPDATING CARD DETAILS Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "My Account Details" in the "My Account" area of the site. If you have any questions please contact our Customer Service Department, who will be pleased to help you. Account holders are responsible for all gaming transactions actioned through their account where the person wagering has entered the correct user name, password and personal question details. Account holders should not under any circumstances divulge their password or account details to any third party. Where an account holder has reason to believe that a third party may be in possession of their password and/or account details, the account holder is responsible for contacting tombola immediately to register a replacement password. The account holder should do this by emailing support@sunbingo.co.uk or by calling 0800 29 888 73 9am - 10pm GMT, Monday - Sunday. 5.9 INTEREST ON PLAYER ACCOUNT FUNDS Interest will not be payable on monies held in customer accounts as these are deemed to be advance payments for intended wagering. 5.10 CREDIT CARD CHARGES We do not charge for deposits by Debit or Credit cards although customers should note that some Credit Card Companies categorise betting transactions as 'cash' and may levy a fixed and/or interest charge from the date of payment. Please note we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution. 6 VOIDING STAKES/ACCOUNTS 6.1 STAKES DECLARED VOID In any circumstances where a stake is deemed to be or is declared void under these terms, any sum deducted from your account in respect of that stake shall be credited to your www.thesun.co.uk/bingo account. 6.2 CLOSING PLAYER ACCOUNTS We reserve the right to close an account at any time without explanation. Unused advance payments will be refunded to account holders. 6.3 SUSPICIOUS CARD TRANSACTIONS If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, tombola reserves the right to retain the amount of that transaction and any other transaction made by you. We shall be under no obligation to provide you with any reasons for so doing. 6.4 AUTOMATIC GAME PLAYING / MANIPULATION OF SOFTWARE Automatic playing of Games by software or any other manipulation of the Games or your/another Player’s account data may result in termination of your membership, deletion of all associated accounts, and the cancellation of any outstanding prizes and deposits. Players that violate this policy will not be eligible for reinstatement under different screen names until further notice. Players and visitors to the Sun Bingo website accept that any tampering by way of, hacking, use of viruses, manipulation of data, use of insider knowledge, or any other method of cheating is a material breach of the Terms and Conditions. tombola (Alderney) Limited retains full rights to recover both, any gains made by person(s) in material breach of the above, as well as any other direct, indirect or consequential losses. 7 FAIR PLAY Should we decide to waive a rule in the interest of fair play to you, it will not set any precedent for the future. 8 WINNINGS 8.1 WINNINGS Winnings will be immediately transferred to your account. From the homepage click "My account" then click on "Withdraw funds" and follow the on-screen instructions. To comply with Money Laundering regulations, we are required to confirm proof of identity where a customer withdraws an accumulative amount of £1,000 or more within any 90-day period. · Passport · Driving Licence · Header of a bank/credit card statement · Header of a utility bill (gas, electricity, water, landline phone, council tax) · Letter from Inland Revenue/DSS/DWP From www.thesun.co.uk/bingo, click on the "Withdraw" option located in "Your Account" and complete the requested details. Please note withdrawals to MasterCards will be remitted by cheque only. Also please note that withdrawal requests over £500.00 can only be remitted by cheque. 8.2 PUBLICATION OF WINNINGS We promote winnings paid out to players as part of our promotional efforts. Publicised winnings are for all winnings paid across the network unless otherwise stated. 9 WITHDRAWALS 9.1 PAYMENT REQUESTS You must submit your request for payment with a preferred payment method, either debit card payment or cheque payment. tombola reserves the right to choose a preferred payment method and to refuse payment if a person claiming payment is unable to provide evidence proving their eligibility as the named account holder and are authorised to use the credit or debit card which paid for the winning ticket. 9.2 MINIMUM WITHDRAWALS Due to administration costs, the minimum withdrawal from a player?s account is £10.00 unless a player is closing their account. Players who leave less than £10.00 in their account will be sent monthly reminder emails for a twelve-month period after they last played on the Sun Bingo website. The Funds will be left in the player account during this time. After a period of twelve months the account will be defined ?dormant? . Should a dormant account be in credit by more than £2.00 a cheque will be remitted to the player using the player details held on the tombola server. Due to administration costs the minimum withdrawal from a dormant accounts is £2.00. 9 .3 WITHDRAWALS FROM DEBIT CARD ACCOUNTS For debit card accounts payment will be made to your card within the normal banking cycle (usually 3-5 working days). For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a repayment can be made, any withdrawals over £500.00 can only be remitted by cheque. 9 .4 WITHDRAWALS FROM CREDIT CARD ACCOUNTS For most credit card accounts, payment will be made to your card within the normal banking cycle (usually 3-5 working days). Note if you use a MasterCard due to card scheme rules, we are unable to repay to your card. Funds will be paid by bank cheque. For larger transactions we reserve the right to ask you to provide us with copies of proof of identity before a repayment can be made, any withdrawals over £500 can only be remitted by cheque. Should you have any questions on the above, please contact our Customer Service help line - Contact Us. 9.5 CHANGES TO YOUR PERSONAL DETAILS Account holders are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "My Account Details" in the "My Account" area of the site. Should you change your surname and/or address you must provide proof of such change before any account details can be updated. 9.6 CHANGES TO YOUR BANKING DETAILS If any part of your debit or credit card number changes, including the issue number (where applicable) and expiry date, it is your responsibility to inform us immediately. Failure to do so may result in transactions being declined by your bank, building society or credit card company. We will not accept any liability or responsibility for transactions that are declined as a result of incorrect bankcard details where you have failed to provide us with the changes to your details. Should your debit or credit card be lost or stolen, please contact the customer support team immediately. 10 PROMOTIONAL FUNDS 10.1 PROMOTIONAL PRIZES/COMPETITIONS In the event that, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, we reserve the right to reclaim any such unused amounts in the event that you fail to access or use that account during any period of six months. Irrespective of where players live in the world, tombola endeavours to deliver all promotional prizes and prizes that have been won to the prize winner's registered address destination or requested address. tombola reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is either impractical or illegal to deliver the relevant prize to the player's relevant country. 10.2 LOCATION SPECIFIC PROMOTIONAL PRIZES tombola will specify if 'travel costs' are included in a location-specific promotional prize. If not specified as included, a winner must pay his or her own costs to the destination. tombola reserves the right to offer an alternative prize of similar value (including a financial consideration) if it is impractical for the player to travel to a location-based prize. In such cases, tombola will attempt to offer a similar type of prize at a location nearer to the player but tombola reserves the right alternatively to offer a financial consideration prize. 11 PAYOUTS 11.1 PAYOUT RATES We reserve the right, at our discretion, to make changes to the payout rates applying to all Sun Bingo games. 11.2 REFUSAL OF STAKES We reserve the right to refuse the whole or part of any stake  without explanation. 12 RANDOM NUMBER GENERATOR (RNG) You fully accept and agree that random number generator software will determine the outcome of the Games. External IT experts check tombola random number generator periodically. External accountants check tombola accounting and financial systems. tombola winnings and withdrawals are audited by external accountants to ensure tombola pays out monies owed to Players. 13 OUR LIABILITY We will endeavour to provide the www.thesun.co.uk/bingo service and website ("Site") using all reasonable care. However, the Site is provided without any warranties or guarantees. Unless specifically stated, and except as required by law, we will not be responsible or liable for the quality, accuracy or fitness for a particular purpose of the Site and do not promise that the material contained in it, or any of the functions contained on the Site or its server will operate without interruption or delay or will be error free, free of viruses or bugs or is compatible with any other software or material. In particular we accept no liability for any loss or corruption of data, communication or lines failure, any person's misuse of the Site or any error or omission in content. Our service is provided without any express warranties or guarantees, unless specifically stated, and without any implied warranties or guarantees to the extent permitted by law. We will be liable for any fraudulent misrepresentations we make and for any death or personal injury caused by our negligence. We will not be responsible or liable to you for any other loss or damage that you or any third party may suffer as a result of using or in connection with your use of the Site. We will not be responsible or liable for the content, accuracy, timing or reliability of any information, statement or services offered by third parties, advertising or otherwise posting information via our website (whether directly or via links to or from other websites or resources), nor do we endorse the contents of such advertisements or information. If you have any claim arising from the actions or statements of a third party, you agree to pursue such a claim only against that third party and not from us. Where it is illegal for people from certain countries to use our service, it is your responsibility to ensure that you comply with applicable laws governing your use of our service, It is your responsibility to check whether it is legal or not to register or play games on www.thesun.co.uk/bingo within your jurisdiction and if it is illegal to do so you must exit this site immediately. We have the right to exclude any jurisdiction at our discretion. These terms and conditions together with the Rules of www.thesun.co.uk/bingo constitute the whole of the agreement between you and us. Nothing in this agreement shall exclude or limit liability for fraud. If any provision of these terms and conditions is or becomes illegal, void or invalid that shall not affect the legality and validity of the other provisions. 14 GOVERNING LAWS AND DISPUTES These terms shall be governed by and construed in accordance with Alderney Law. We are not authorised to arrange transactions in investments or otherwise engage in the conduct of investment business. You may not use our services for any business, commercial or investment purpose. 15 COPYRIGHT You agree that tombola (Alderney) Limited. is the sole owner of all rights to technology, software and business systems utilised in this website and that your use of this website (and registration thereon) confers no rights whatsoever to intellectual property contained or utilised therein. Use or publication by you of any item displayed on this website is strictly prohibited. The trade mark “the sun” is used under license from News Group Newspapers Limited. Under section 81 of the Gambling (Interactive Gaming) (Alderney) Ordinance, 2001 [prohibition of interactive gaming], the Commission may issue an order prohibiting a person who is a registered player from participating in an interactive gaming session in Alderney. In the event that such an order is issued, the Commission will notify www.thesun.co.uk/bingo of the exclusion. On receipt of such notification, www.thesun.co.uk/bingo is required to ensure that stakes are not accepted from that person whilst the exclusion order is valid. Where such an exclusion order is in place, tombola will repay that person their, tombola account balance, provided the funds have cleared. Where the Commission issues an order revoking the exclusion order, the Commission will inform www.thesun.co.uk/bingo of the revocation. www.thesun.co.uk/bingo will update its records immediately and permit the person to gamble. Any person excluded from participating for whatever reason shall not be entitled to participate on www.thesun.co.uk/bingo whilst the exclusion is in force. 16 PRIVACY POLICY 16.1 PRIVACY POLICY ENQUIRIES This Privacy Policy sets out our data processing practices carried out through the use of the Internet and World Wide Web. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at support@sunbingo.co.uk 16.2 DATA PROTECTION ACT REGISTRATIONS tombola (Alderney) Limited (a company registered in Alderney under company number 1537), complies with the Data Protection (Bailiwick Of Guernsey) Law 2001 (registration number: 011311). We are also comply with the UK Data Protection Act 1998. For a copy of our registrations/notifications under these Acts, please contact us via email at support@sunbingo.co.uk Further information can also be found here: http://www.dataprotection.gov.gg / http://www.dpr.gov.uk We process personal data only in strict compliance with the Data Protection Act 1998 and associated legislation. 16.3 DATA COLLECTION To deposit funds and place stakes on the Sites, you will be asked to enter User Information. Such User Information will only be used for the purposes as set out in this Privacy Policy. By entering your User Information, you accept that we may retain your User Information and that it may be held by us or any third party company that processes it on our behalf. We reserve the right to perform statistical analyses of Users' behaviour and characteristics in order to measure interest in, and use of, the various areas of the Sites and, in addition, to inform advertisers of such information as well as the number of Users that have been exposed to or who have clicked on their advertising banners. We will provide only aggregated data from these analyses to third parties. By ticking the appropriate box on the registration page you do not object to us, our associated companies, business partners or third parties contacting you for any of the above purposes whether by telephone, e-mail, fax or in writing. You confirm that you do not and will not consider any of the above as being a breach of your rights under the UK Telecommunications (Data Protection and Privacy) Regulations 1999. 16.4 DISCLOSURE We shall be entitled to sell or otherwise make available your User Information in order to send you information about us and our affiliates, associated companies and organisations, for the following purposes including but not limited to: 1. Promotional and/or marketing material about products, services and offers; 2. Market research or compliance; 3. transfers to third parties as required; and 4. any requirements imposed by operational law We are not responsible for any actions or policies of any third parties who request your User information and Users should check the applicable privacy policy of such third parties. We may inform you (by email, phone, text message, mail or otherwise) about products and services (including those of other companies and organisations) that we consider may be of interest to you. You may request to be removed from such mailing lists by emailing. support@sunbingo.co.uk 16.5 COOKIES You should be aware that information and data may be automatically collected through the use of Cookies. "Cookies" are small text files that store basic information that a website can use to recognise repeat site visits and as an example, re-call your name if this has been previously supplied. We may use this to observe behaviour and compile aggregate data in order to improve the Sites, target the advertising and assess general effectiveness of such advertising. Cookies do not attach to your system and damage your files. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. Note, however, that "personalised" services may be affected if the cookie option is disabled. A player is required to accept cookies to login to the website. Should a player not accept cookies then they will not be able to log into the system and game play cannot take place. 16.6 SECURITY Security is very important to us. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User information. Your User information will not be kept longer than is necessary for the purposes stated in this Privacy Policy. We reserve the right, at any time, to modify, alter, or update this Privacy Policy 17 COMPLAINTS PROCEDURE If any provision of the Game Rules proves to be illegal or unenforceable, this shall not prevent the remaining provisions continuing in full force and effect. The Game Rules will be interpreted in accordance with Alderney law and the entrants agree that all claims arising from their participation in the Game, which they may bring against us, will be under the exclusive jurisdiction of the Alderney Courts. tombola (Alderney) Ltd is regulated by the AGCC (Alderney Gambling Control Commission). Our complaints procedures which is in compliance with AGCC requirements is as follows: HOW TO CLAIM: tombola endeavour to give you the best possible service and strive to get it right at all times. Should you feel that we have failed to offer our best the following is a step-by-step guide to our complaints procedure: 1. If you think we've made a mistake or let our standards slip, please get in touch with us at support@sunbingo.co.uk by calling 0800 29 888 73 or by writing to us at: tombola (Alderney) Ltd Wylam Wharf Low Street Sunderland Tyne and Wear SR1 2AD 2. We will email you to confirm we have received your complaint and provide you with details of the person dealing with it. 3. What happens next? We will investigate your complaint with the department concerned and if they cannot resolve the problem or if you are not happy with the outcome you can make an official complaint. tombola (Alderney) Ltd are regulated by the Alderney Gambling Control Commission. When you make an official complaint we will forward a copy of your complaint along with the resolution to the AGCC. If you are not happy with the outcome or if you hold any concerns in relation in interactive gaming you may contact the AGCC by visiting http://www.gamblingcontrol.org/ or by writing to: P.O. Box 15 Alderney Channel Islands GY9 3HT Phone: + 44 (0) 1481 823967 By Fax: + 44 (0) 1481 823978 By email: info@gamblingcontrol.org 18 LEGAL 18.1 AGE POLICY In accordance with the requirements of the Alderney Gambling Control Commission, no person under 18 is allowed to open an account or to play games on www.thesun.co.uk/bingo. 18.2 PROHIBITED JURISDICTIONS It is your responsibility to check whether it is legal or not to register or play games on an online Casino within your jurisdiction and if it is illegal to do so you must exit this site immediately. tombola has the right to exclude any jurisdiction at our discretion. 18.3 REGULATION tombola is regulated by The Alderney Gambling Control Commission (AGCC), which was established in May 2000. The Commission is independent and non political, and regulates gambling on behalf of the States of Alderney. The Commission ensures that its regulatory and supervisory approach meets the very highest of international standards. Further details about the AGCC please visit the official website http://www.gamblingcontrol.org. 19 BINGO BONUS Sun Bingo Bonus Players are offered a 100% Sun Bingo match bonus on their first deposit up to a maximum of £25. - Bonus and promotional funds can be used to play Bingo 90, Bingo 80, Bingo 75, Cinco and Battleships (not Hamster Race) on Sun Bingo.  - Bonus funds will be used at a rate equalling 50% of any stake placed. - Bonus funds can never be withdrawn. - Any unused bonus will be forfeit on closure of an account. - This offer is only available to new players who make a deposit. - This offer is awarded on a players first deposit only. - The players MUST accept the bonus while making first deposit. - This promotion is restricted to one new player, per household, per shared computer and shared IP address. - The Promoter reserves the right to refuse any offer to any player for any reason, or to withdraw an offer at any time. No correspondence will be entered into. - You cannot use Bonus Money to play Hamster Race. - Bonus Money stakes do not add to the prize pool in games - Bonus money can be awarded for promotions and chat quizzes and Sun Bingo Bonus rules apply to these prizes. 20 CHAT RULES Our aim here at Sun Bingo is to provide chat rooms where players can have fun as well as feeling safe in a friendly atmosphere. Although the Chat Moderators are always on hand to offer gentle reminders to anyone who may break the rules, we also felt it was important to have the set of rules listed on the site for players to read if they wished. We created the list by taking feedback from the players and we hope that the majority of players will support the rules which we have listed below. Please can we ask that all players observe the following chat room rules. Many thanks. GENERAL CHATROOM RULES OF CONDUCT 1. NO impersonating another person in chat. 2. NO indecent or foul language. 3. Choose a nickname in good taste. 4. Have respect for the CM’s authority. 5. No arguing or bickering at anytime. Complaints are best handled by e-mail. 6. Players should not slander, abuse or threaten others. 7. Players should not promote other  websites or companies in the chat room. 8. Players are not permitted to use racial, sexual or ethnic comments. 9. NO children allowed in chat rooms, this site is for responsible adults only. 10. Maintain a friendly chat room by respecting others and by assisting and welcoming new chatters. 11. Players should not harass, slander, abuse or threaten CM’s or other players. 12. We (The Sun/tombola) reserve the right to remove the use of the chat facility at any time. 13. Breach of the rules may result in termination of your sun bingo account. 14. A CM’s decision is final. 21 CHAT QUIZZES 1. Players will able to win up to £2 per day with chat games and when this level is reached an asterisk will appear by your username in the chat window to let the CMs know you have reached your Quiz Limit. 2. All £1.00 prizes awarded during quizzes and promotions is Bonus Money. 3. Each 24 hour period will begin at 4 am and the asterisk will then disappear. 4. The first person to answer a question correctly will be automatically awarded £1.00 by the CM. 5.If you have already reached your £2.00 limit, the prize will not be awarded if you answer correctly but will be awarded to the player with the next correct answer. 6.A CM's decision is final. 22 SELF EXCLUSION At Sun Bingo, we want everyone to enjoy playing our games. However we do recognise that a very small number of player's would wish to restrict or even cease playing. We therefore provide a Self-Exclusion facility, that allows player's to close their account for a minimum period of six months. 23 COOL OFF You can also choose to use the cool off facility that allows you to stop playing from between 1 day - 4 weeks. Once the selected cool off period has passed you can then return to play. Go to My Account, and then click on Responsible Gambling to see these options. FREE £5 Offer - Sun Direct Mail Offer The FREE £5 is open to those people who have received a direct mail shot containing a unique code for Sun Bingo. If you are not a member of Sun Bingo, you must register your details and enter your credit card details also.  Please note we will not take any funds from your credit card unless you wish to make a purchase, it is for security purchases only You must enter your code to claim your FREE £5 Only one FREE £5 per person may be claimed. Only two codes per household are allowed. Existing members of Sun Bingo, must enter their code in order to have the money put into their account. You do not need to make a deposit to claim your FREE £5 You are unable to play Hamster Race with your FREE £5, but are free to play all of the other games on the site You can only use the code once. The offer will end on 31st January 2008 The FREE £5 cannot be withdrawn. We can choose to cease, extend or reduce the offer at any time during the promotion