Terms and Conditions
These terms and conditions apply to anyone (an "End User") accessing this web site and associated online functionality including inter-alia to visit, browse, register (or attempt to register) an account, and to play (or attempt to play) the games. Sun Bingo is regulated under an official gaming license granted by the Government of Gibraltar under the provisions of the Gibraltar Gambling Ordinance.
Definitions
In these terms and conditions, capitalised terms mean:
1.1 The Games
The games played via the website.
1.2 Prizes
Money won by a Player (also referred to as 'Winnings')
1.3 Prize Pool
Amount available for Prizes.
1.4 Stake
The payment wagered to enter one of the games - also referred to as a 'Bet'.
1.5 Player
An End User who plays the games and/or has an account.
1.6 Winner
Player who wins a Prize.
1.7 Progressive Jackpot
A jackpot whose payout total is incrementally increased every time a cash game is played.
Introduction, Company Details and Regulation
2.1 These terms and conditions constitute a legally binding agreement between: You, the "End User"; and Entertaining Play Limited ("We" or "us)). The games are operated on the basis of an underlying software system licensed to the Operator by Gamesys Limited ("The Service Provider"). News Group Newspapers Limited (NGN) nor any of its Associated Companies have any involvement in managing or operating the games.
2.2 Entertaining Play Limited is registered in Gibraltar under company number 101075. Entertaining Play Limited's registered address is 2.2 Waterport Place, Gibraltar.
2.3 Profitable Play Limited is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner (the "Licensing Authority" and the "Regulator" respectively) under the provisions of the Gibraltar Gambling Act 2005 (the “Act”)
Opening Your Account
3.1 Registration
You must register personally and may not register an account for anyone else. Simply complete the account registration form, including your name, place of residence, telephone number, and valid email address. To play our games you are required to enter your UK credit or debit card details, your chosen password and security question information. The name associated with your credit or debit card must match your first name / surname at all times. You must only use your own credit or debit card to make deposits and request withdrawals. We reserve the right to void all activity where two persons' (married, common law partners or friends) payment method details are registered.
3.2 International Activity
Some countries prohibit or limit some or all of the forms of gambling available on this site. You are responsible for ensuring that you are familiar with your country's laws relating to gambling (and, if different, the laws of the country in which you are actually playing) and that you do not breach these laws
3.3 US Residents
We do not accept wagers or allow residents domiciled in US territories or using US issued bank cards to use our website.
3.4 Minimum Age
You must be at least the minimum age of 18 years old to register and join this site and to hold an account (if the territory from which you are playing requires you to be older than 18, then you must be at least the minimum age specified by the applicable local laws). This includes playing the games (and using the game console chat functionality. We reserve the right to invalidate accounts if we find a player is less than the minimum age and we may request additional information to confirm a player's age at any time. Any player found to be under the minimum age will have their account frozen and their winnings will be null and void. The provisions of the Gibraltar Gambling Ordinance provide that we may be obliged to forfeit any winnings relating to accounts of someone under the minimum age to the Regulator. We will not be liable for any claim in the event the balance is remitted to the Regulator in these circumstances.
3.5 Encrypted Card Details
You only need to enter your debit/credit card details once. The details are then stored in our secure servers using an encryption algorithm. After that your debit/credit card details will only be used when you make a deposit or withdrawal. We require your 3 digit Card Security Code (also known as CV2 number) usually found on the back of your card during all card deposit transactions so that your card issuing bank can confirm the integrity of your deposit. We do not store the Card Security Code in our systems.
3.6 Age and Identity Verification
When considering member registrations and certain prize winning withdrawal transactions, the Operator reserves the right to use an independent credit reference agency to verify your age and identity or any other information that you provide us. In performing these checks, the credit reference agency may keep a record of your information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. This enables accounts to be opened more quickly, reduces the need to obtain age and identification documents and assists us with our crime and fraud prevention programme. In the event that it is not possible to satisfactorily complete our age and identity verification process we may request you to provide personal identification documents to further confirm and validate your age and identity. We reserve the right to suspend your account until you have satisfactorily completed these checks.
3.7 Secure Communications
Information is transmitted between our secure servers and the secure servers of a leading e-commerce payment companies who in turn have secure encrypted links between themselves and leading banks. Neither our employees nor the Service Provider's employees have access to your full debit or credit card details.
3.8 Personal Account / Registration Acceptance
Upon Acceptance of your Registration you will be issued a personal account and confirmation of your registration. We reserve the right to decline acceptance of an account registration at any time at its sole discretion. In this instance, unused balances will be refunded to account holders, subject to the terms and conditions and our obligations under the provisions of the Gibraltar Gambling Ordinance.
3.9 Illegal Wagering is Void
We do not accept liability for any breach by you of the applicable laws of your country of residence. We reserve the right at its sole discretion to declare any wager as void if a player is identified as playing illegally, in which event no winnings will be paid.
3.10 Secure Player Details
We execute transactions in secure mode using Thawte certification, so the details you submit are encrypted during transmission. We take every precaution to protect sensitive information provided by visitors to the website. Information submitted by players is encrypted using SSL encryption, the exact level of encryption supported being determined by the level supported by your browser.
3.11 Card Deposits
You can deposit money into your account to play the games using Visa, MasterCard, Maestro UK, Solo, Visa Delta and Visa Electron. All account transactions are denominated in GBP only. All withdrawals will be processed in GBP. Sun Bingo or Entertaining Play Limited will appear as a reference on your bank card statement. Please note we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution.
3.12 Minimum and Maximum Deposits
A minimum deposit of GBP 10 (£10.00) and a maximum of GBP 1,000 (£1,000.00) per transaction may be made on a single credit or debit card. We will not accept any further deposits on your account if your cleared account balance is £250 or more. We reserve the right to limit customer deposits on a single day.
3.13 One Live Card per Player Account
You may only register one credit or debit card number to be active with your account at any one time, and no card may be registered to more than one account. You can only use your credit or debit card to make deposits in the account with which it has been registered.
3.14 Online Wagering Only
You may only place wagers for the games through this website or other online mechanisms that may be provided from time to time. Attempts to place wagers through any other medium, including telephone, fax or post, will not be accepted.
3.15 Interest on Player Account Funds
We are not a financial institution. Interest will not be payable on monies held in Player accounts as these are deemed to be advance payments for intended wagering.
3.16 Up to Date Personal Details
It is your responsibility to ensure that your personal details are kept up to date, including your name, place of residence, telephone number, and valid email address. If necessary we will contact you at your registered email address, by phone, or by letter. We will phone your mobile number in preference to your home number, if you register your mobile number.
3.17 Player Responsibility for Keeping Password and Player Details Secure
Your account username, password and personal question details are issued for your personal use and should be kept private at all times. Provided that we have been correctly supplied with the account information requested, we are entitled to assume that all payment and gaming transactions are made by you.
You should change your password on a regular basis and never disclose it to any third party. You can change your password at anytime through the My Account section. We will never ask you to disclose your password. Passwords should contain a mixture of upper and lower case letters and numbers and/or symbols. Passwords are case sensitive and we recommend the use of passwords that combine a combination of non obvious letters and numbers in different cases. Do not associate your Password with anything personal such as names, birth dates, telephone numbers, or other familiar words. This will help to prevent the risk of unauthorised use of your account. It is your sole responsibility to protect and keep your username and password confidential at all times and you are responsible for any unauthorised misuse.
We strongly recommend that you disable any automatic password memory in your browser prior to use and that you run appropriate anti-spyware, firewall and virus protection on your computer on a regular basis. Always log out of your account and shut down your computer when not in use and avoid accessing your account at Internet or Cyber cafes, libraries or other public sites that have Internet access.
You must report any loss or misuse of your password and if you think your account may have been accessed by a minor please contact us with immediate effect.
3.18 Login / Logout Feature
Wagers should only be made by the account holder. Players can use a log out button on the left hand navigation to log out quickly from any page on the website. The Software Systems also normally (though without creating an obligation to do so) automatically log out an account holder where no activity has been recorded on the games server for more than 15 minutes.
3.19 Contacting us if Player Details believed no Longer Secure
Players are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on "My Account Details" in the "My Account" area of the site. As a security measure, you may have to contact Customer Support prior to being able to change certain credit or debit card information.
3.20 Closing Player Accounts
We reserve the right to close an account at any time without explanation. Unused balances will be refunded to account holders, subject to the terms and conditions and our obligations under the provisions of the Gibraltar Gambling Ordinance.
3.21 Suspicious Transactions
It is unlawful to deposit, or attempt to deposit, funds obtained from ill-gotten means. As part of the Operators fraud prevention programme all transactions are monitored and checked. If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, we reserve the right to retain the amount of that transaction and any other transaction made by you. We are under no obligation to provide you with any reasons for so doing. We have an obligation under the Gibraltar Gambling Ordinance to report suspicious activity to the Regulator and reserve the right to report such activity to the police or relevant authorities.
3.22 Dormant Accounts
In the event that no transaction has been recorded on a Player's account for thirty months, we reserve the right to close the account and remit the balance using the last known details of the player.
3.23 Transfer of accounts and funds between accounts
It is prohibited for a player to sell, transfer or acquire accounts to or from other players, or to attempt to do so. It is prohibited for funds to be transferred between accounts.
3.24 Closing Accounts
You may close your account and request payment of outstanding funds at any time. We also reserve the right to temporarily suspend or permanently close your account (without assigning any reason). So long as you have complied with the foregoing obligations and the terms referred to in the terms and conditions, your outstanding funds, as recorded on our systems, will be repaid to you.
3.25 How to Close your Account
You may instruct us to close your account at anytime by contacting our 24/7 Customer Support team on free phone 0800 458 4664 or by emailing support@sunbingo.co.uk with details of the account you wish to close.
3.26 Re-opening your Account
You may request to re-open a closed account by contacting our 24/7 Customer Support team on free phone 0800 458 4664 or by emailing support@sunbingo.co.uk with the details of the account you wish to re-open. We will review all requests to re-open a closed account. Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion time period has expired.
3.27 Responsible Gaming
We take the issue of responsible gaming very seriously and are committed to providing a responsible gaming service. As part of our Responsible Gaming policy we provide you with the ability to control and limit your spending and options to temporarily cool off access to your account or self-exclude and close your account for a set period of time if you feel you are experiencing problems. To view our Responsible Gaming policy and for more details on how you can control your gambling please visit the Play Responsibly section on the web site or in our mobile applications.
3.28 Deposit Limit and Frequency Control
Players are able to set a maximum deposit limit and frequency control on your account by accessing the Responsible Gaming section in My Account. The default limit on all new accounts is 'No Limit'. You can decrease set limits at anytime with immediate effect. All requests to increase set limits can take up to 7 days to become active. We will take all reasonable precautions to ensure your deposit limit is observed but we are not liable to you if you circumvent our procedures and deposit funds into your account that exceeds your limit.
3.29 Cool Off
You may temporarily exclude yourself from the site for a period from 24 hours up to 4 weeks by accessing the Responsible Gaming section in My Account and selecting your required cool off duration period. On confirming the cool off duration period your account will be immediately frozen and it will not be possible to login to your account until the selected duration has elapsed. It is not possible for us to override or remove any cool off time period once set.
3.30 Self-Exclusion
On request, we will close any account for a minimum period of 6 months during which time it will not be possible for the account to be re-opened for any reason. You can close your account under our responsible gaming self-exclusion policy at anytime by contacting our 24/7 Customer Support team on free phone 0800 458 4664 or by emailing support@sunbingo.co.uk with the username or registered email details of the account you wish to close.
Upon self-exclusion all future wagers, stage saved games, pre-purchased Bingo tickets, Bonus funds and entries in any promotions will be forfeited. We will not be able to reinstate these if the account is reopened after the self-exclusion period. All remaining balances less any active bonuses will be transferred to your credit card, transferred to your bank account or paid by cheque. Upon expiry of the self-exclusion period you may request to re-open a closed account by contacting our 24/7 Customer Support team on free phone 0800 458 4664 or by emailing support@sunbingo.co.uk with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by the Operator. Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion time period has expired.
We will use all reasonable endeavours to ensure compliance with our responsible gaming self-exclusion policy. However you accept that we have no responsibility or liability whatsoever if you continue to deposit and wager using additional not previously disclosed accounts or if you open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way. You acknowledge that if elect to self exclude you are not permitted to open or use an account that is operated by any Group company. Sun Bingo is part of a group of companies that also licenses and operates the following websites; Jackpotjoy.com, FabulousBingo.co.uk, CaesarsCasino.com, CaesarsBingo.com and HeartGames.co.uk. It is as part of our group responsible gaming policy and your commitment to your self-exclusion agreement that you do not register or operate any accounts on these sites during the time of your account self exclusion period. Any accounts that we detect that contravene our policy will be closed under the terms of our self exclusion account closure policy. In the event of a breach to our policy the Operator reserves the right to suspend any accounts that you may continue to operate. For the avoidance of doubt the Operator shall not be liable to refund any deposits you have made to any additional accounts during the self exclusion period.
3.31 Email verification
You cannot request to withdraw funds from your account until your registered email address has been verified.
You will be unable to receive promotional emails until your registered email address has been verified.
The Welcome Bonus and Reload Bonus Terms and Conditions
The Welcome Bonus is a first time sign up bonus that is applied to a player's first deposit only. This cannot be combined with any other bonus or promotion nor can it be given to future deposits. Reload Bonus is a subsequent deposit bonus applied to player's deposit, subject to a promotional offer. This cannot be combined with any other bonus or promotion.
4.1 In the event a player deposits an amount that does not qualify for a welcome bonus they will not be able to claim the welcome bonus on subsequent deposits that would have qualified for a bonus. They however will be able to claim a reload bonus, subject to a promotional offer.
4.2 Qualifying players will have their account credited with the bonus providing their deposit meets the minimum and maximum deposit requirements.
4.3 The following types of bonus are defined as follows: Exact Bonus - Bonus amount is a fixed value. Cash Match Exact - Bonus amount is equal to the player's deposit (up to a maximum value of GBP 100 - £100.00). Cash Match Percentage - Bonus amount is a percentage of the player's deposit. A 50% Cash Match would be a bonus equal to half the player's deposit. Reload Bonus - Bonus amount is a percentage of the player's subsequent deposit, subject to a promotional offer.
4.4 You are allowed only one active account. Winnings will only be processed to players who have one account. If you have more than one account, all your winnings will be void. If the name on your account does not match the name on the credit or debit card(s) used to make deposits to the account, all winnings for your account will be void. Any abuse or fraudulent activity or any bonuses awarded or offered, will result in the account being closed and any winnings will immediately be void.
4.5 All bonus amounts are for wagering purposes only. Signup bonuses are available to new players only on the first successful deposit. The Reload Bonus will be made available on subsequent deposits, subject to a promotional offer. The first deposit is matched at the 100% rate up to a maximum of £100. Deposits higher than £100 will only receive a £100 bonus. The amounts you wager following the payment of a bonus will be deducted from your cash account first and from the bonus account thereafter, until the value of the bonus has been wagered. In all cases any unused bonus will expire within 30 days after being issued. You will not be able to withdraw any bonus money at any time.
4.6 Before any withdrawal players are required to wager once the amount of the bonus awarded on bingo games (90, 80, 75, Bargain) or 20 times the total bonus awarded on slot games, casino games and Poochie Races (Instant games are excluded), before it will be possible to make a withdrawal. Snap does not contribute to any wagering requirements.
4.7 All withdrawals will be subject to audit before being processed. We reserve all rights to void bonuses or any winnings for failed audits. We reserve the right to modify these rules or cancel any bonus promotion at our sole discretion. We reserve the right to withhold any credits at our discretion.
4.8 By participating in any bonus, you agree to be bound by these rules and to our decisions (which decisions are final and binding in all respects). You must comply at all times with the standards and/or laws in any jurisdiction where you are located or residing.
4.9 Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility. If you have any further questions regarding this promotion, please contact Customer Support for assistance.
4.10 The Operator reserves the right, at its sole discretion, to provide additional bonuses or complimentary payments to members either applied directly to the account or through mechanisms such as offering the facility for members to participate in bonus games, promotions and chat and media games. The application of a bonus or "comp" to a member's account or the offering of bonus games does not oblige the Operator to make any similar payment or offer to any other member. The Operator reserves the right to limit the maximum value of ‘bonus’ or ‘comp’ it may award to members in any period of time.
4.11 Any bonus awarded before 5/02/2009 will expire within 60 days after the date. The amounts you wager following the payment of this bonus will be equally deducted from your cash account and from the bonus account, until the value of bonus has been wagered. If you make a withdrawal you will automatically forfeit your bonus. You will not be able to withdraw any bonus money at any time.
Acceptance and Validation of Wagering
5.1 Playing the Games
In order to play the games you must wager from funds that are in your member account which we maintained. In no instance would wagering with prize points entitle you to win cash jackpots or prizes. Similarly all wagering is void if on review you have never successfully deposited funds into your account, nor received a bonus.
5.2 Accurate Wagering Records
Despite every effort to ensure total accuracy, we do not accept responsibility for any errors or omissions in respect of information provided on the site. Wagers based on incorrect odds will be void.
5.3 Deduction of Wagers / Unresolved Wagers
Stakes (the cost of a wager) will be deducted from your account at the time of placing your bet, no matter when the result is determined. The Operator cannot refund bets placed on games where bets have been purchased for future plays that have not yet been settled. Such bets will be resolved and any winnings credited to members account.
5.4 Our Right to cancel/terminate Games
We have the right to cancel or terminate game events at our sole discretion. In the event that a game is cancelled or terminated such that it is not possible to resolve the wager then that game shall be deemed null and void and your wager will be credited back to your account.
5.5 Our Right to postpone Games
We also have the right to postpone games at our sole discretion. In this case any wagers for the postponed games shall still stand and the game will be executed at the new time that we set. In practical terms the postponement of games is likely to only apply to games which follow a schedule and allow prepaying of entry tickets (i.e. as Bingo) though we reserve the right to extend this clause to other games.
Prizes, Payment of Winnings, Withdrawal of Funds and Bonus Promotions
6.1 Crediting Winnings
Winnings due on wagering conducted through your account will be added to your current cash account automatically. If the winning occurred from wager from bonus credits the winnings will top up bonus account first up to the value of initial bonus and then will be credited to cash account. This update of your account is not 'proof of win'. If upon manual review there is evidence of fraud or malpractice, we reserve the right to void certain winnings and to amend your account accordingly. We reserve the right to contact you in regards to any winnings.
6.2 Maximum Winnings
The maximum that you can win in any 24 hour period (excluding any progressive elements to a prize payout) is GBP 25,000 (£25,000.00). Should you exceed this limit in any 24 hour period, any bets made once the limit has been exceeded may be rendered void, at our discretion and your stakes will be returned to your account without any winnings made on those wagers.
6.3 Rounding of Winnings
The Operator uses a wager multiplier to calculate and accumulate gaming odds and it is therefore possible that with certain games, winning payouts can be displayed for presentational clarity having been rounded down to two decimal places to the nearest currency unit (i.e. pence - GBP) However, the Operator's servers calculate and record the exact decimal value of the accumulated winning payouts and players balances.
6.4 The Operator's Wagering Decision is Final
You agree that the Operator and their records shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.
6.5 Gibraltar Licence Fees
We will pay any appropriate licence fees to the appropriate tax authorities at the applicable rate.
6.6 Withdrawal Payment Requests
You must submit your withdrawal request for payment with a preferred payment method, either credit card payment, cheque payment or bank electronic transfer. Withdrawal payment methods are made available subject to the active deposit method. We reserve the right to choose a preferred payment method and to refuse payment if a person claiming payment is unable to provide evidence proving their eligibility as the named account holder and that they are authorised to use the payment method used for the original deposit.
6.7 Incorrect Bank Account Details
It is the sole responsibility of the player to submit the correct bank account and sort code details for payment of winnings. The Operator cannot repay incorrect, successful payments due to incorrect details provided by a player. If payment is unsuccessful, the Operator will investigate and notify the player and request corrected bank account details. Unsuccessful payments will only be credited to a players account once the Operator has been notified by its bank payment processor that the payment has been successfully retrieved.
6.8 Re-issuing Cheques
We require ten working days' notice in order to process the re-issue of a withdrawal cheque. This is to ensure there have been no delays with the postal service and to review with the banks the cheque's clearance status with us. Once this has been verified the pending cheque will be cancelled and a new cheque issued.
6.9 Minimum and Maximum Withdrawals
Players can make withdrawals of GBP 10 (£10.00) or above by credit card or bank transfer or cheque withdrawals of GBP 100 (£100.00) or above. Credit card (UK card issued only) withdrawals are limited to GBP 1,000 (£1,000.00) per transaction. Bank transfer (UK banks only) withdrawals are limited to GBP 3,000 (£3,000.00) per transaction. Cheque withdrawals (GBP only) are limited to GBP 100,000 (£100,000.00) per cheque. Your available withdrawal method is dependent upon your active deposit method. As part of our Age Verification and Money Laundering requirements withdrawals may be subject to Proof of Identity checks. We do not charge you to withdraw from your account and please note we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution.
6.10 Confirmation of Payment Requests / Account Debiting
Once you have submitted your request you will see a confirmation message that the transfer has been actioned and your balance will immediately clear to zero or to the balance of the amount not withdrawn. If you clear your account down to zero, in order to continue wagering you will be required to transfer a minimum deposit of GBP 10 (£10.00) into your account.
6.11 Payment Authorisation and Payment
We aim to authorise your card, bank transfer or cheque withdrawal request within 24 hours of receipt of your request. For security reasons players making withdrawals may have to provide some additional information to ensure stringent safeguards are maintained. This is to protect our players and ensure no fraudulent activity is carried out and ensure we meet our obligations under the provisions of the Gibraltar Gambling Ordinance.
As well as any other verification processes we may undertake, (please refer to Section 3.6) we reserve the right to request you to provide additional proof of identity to assist with our Money Laundering and Age Verification policy before processing your withdrawals. Upon request we reserve the right to request specific proof of identity in the form of, including but not limited to: passport number, driving license, photocopy of a valid identity document, utility bill or header of a recent bank or card statement. As part of our compliance to EU Money Laundering Directives all personal information records are kept for a period of least 5 years and are held and processed in line with the EU Data Protection Directives.
6.12 Progressive Jackpots
Bingo Progressive Jackpots are available to be won by all bingo card holders, regardless of the number of cards purchased. Players choosing to play progressive jackpot slot or casino games must understand that they have a chance to win the progressive jackpot, normally only if they wager the maximum 'coin' available. A 'Bet Max' button enables players of such games, holding sufficient funds, to ensure they are staking with a chance of winning the progressive jackpot.
The Operator reserves the right to participate in pooled progressive jackpot networks owned and operated by Gamesys Limited.
6.13 Progressive Jackpot Winnings
All progressive winnings will be subject to our final confirmation. This decision will be final and no correspondence will be entered into.
6.14 Progressive Jackpot Accuracy
We take every possible precaution to ensure that the progressive value displayed in the game matches the value on the game server. Please note that it is the progressive value on the server that is used when the progressive is paid out. A small discrepancy may arise due to the delay between the initial progressive being displayed to a Player and the progressive that is actually won and paid out.
Although unlikely, it is theoretically possible for the jackpot to be apparently won by more than one player during the delay period mentioned above. In the event of more than one player apparently winning a progressive jackpot simultaneously then the player recorded on our servers as having won the jackpot first shall be the recipient and the subsequent player(s) shall win the value of the jackpot when reset. In the extremely unlikely event of the server recording a win truly simultaneously, we reserve the right to share the jackpot equally between the winning players.
6.15 Promotional Credits for Wagering Only
If, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, you can only use such amounts to make future wagers. You are not entitled to withdraw such amounts and we reserve the right to reclaim those amounts if you do not use them to play the games during the period specified in the promotion.
6.16 Customer Transaction Enquiries
If you have any queries regarding transactions on your account, please email our 24 / 7 Customer Support team on support@sunbingo.co.uk or call free phone 0800 458 4664. Our staff answer phone queries 24 hours a day, 7 days a week. Calls may be monitored or recorded for training and security purposes.
6.17 Prize Winner Notification and Expiry
All prize winners will be contacted by email on the day that prize is drawn. If the winner does not reply to their email (by returning email to sender) within 11 days, they will forfeit their prize and the following will happen. If the competition is a prize draw, the draw will be run again and another winner selected. If the competition is of tournament structure, the next placed player will be awarded the prize (i.e. if 1st place doesn't respond then 2nd place will be awarded the 1st place prize).
6.18 Prize Winner Promotion
The Designated Winner hereby agrees that his first name may be used in our publicity material.
6.19 Bonus Promotions
From time to time we may operate a bonus promotion. We reserve the right to determine the player qualification criteria of the bonus promotion. Full details on the bonus promotion terms and conditions can be found at support@sunbingo.co.uk.
Stakes Wagered
7.1 Minimum Stakes
A minimum stake of GBP 0.01 per wager applies on bingo and GBP 0.01 on slot games, subject to a promotional offer. All stakes/wagers contain a unique ticket number/identifier.
7.2 Our Server Evidenced Bet Results
In the event that there is a discrepancy between either the numbers that a Player believes that they have entered or the graphic display of the game they have played and those in the database we maintain, the numbers in the database are considered valid and we will not enter into any correspondence disputing such issues. For the avoidance of doubt, this policy covers disputed results on both 'Play for Real', 'Play for Fun' and Demo Games.
7.3 Random Number Generator
You fully accept and agree that random number generator software, hosted on our servers in Gibraltar will determine the outcome of the games.
7.4 Integrity of Random Number Generator (RNG)
We regularly monitor the output of the Service Provider's RNG we use to ensure it performs within expected bounds. It is also checked periodically by the Agents of the Authority and is accepted and certified by the Authority in accordance with the provisions of the provisions of the Gibraltar Gambling Ordinance.
7.5 Automatic Game Playing / Manipulation of Software
Automatic playing of games by software (including so called "robots") or any other manipulation of the games or your/another Player's account data may result in termination of your membership, cancellation of all associated accounts, and the cancellation of any outstanding prizes and deposits. Players that violate this policy will not be eligible for reinstatement under different screen names until further notice.
7.6 Rules and Regulations Violations
We reserve all legal rights and remedies against Players who violate the rules and regulations associated with the Operator's account membership.
7.7 Disconnections and Other Events Beyond Our Control
Wherever possible, we endeavour to ensure the full protection of all its clients and their bets. However, there are certain events that are beyond our control.
The games are played over Internet, and, in the case of mobile games, over the cellular mobile telephone networks. These are communication mediums that are known to be imperfect. If you have wagered on a game but have not started the game when you are disconnected, the game will not take place. If you have wagered and have started the game when you are disconnected the game will be recorded on the game servers and the bet will stand and the outcome will be reflected in your account status.
Some games are multi stage and for may include bonus games. In the event of a disconnection during a bonus game, reconnecting and re-selecting the game (at the same coin value where applicable) should cause the game to recommence from the point at which it terminated. In the event a bonus game cannot for any reason be recommenced in this way this is considered a malfunction unless otherwise stated in the specific game rules.
In the event of disconnection the records stored on the game server shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.
Malfunction voids all pays and play.
7.8 Client (Player) Account Balances
The balance of a client's account will at all times be as is recorded on the server. Generally the balance on the server when logging into the website, after a line has been disconnected or become non-responsive, will reflect the true balance after completion of the last bet prior to the breakdown in communications.
7.9 Wager Result Acceptance
By placing any further wagers with us, you accept the results of any previous wager. As such (at our discretion) the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If you should feel the result of any of the games is unfair or incorrect you should contact us immediately and report the incident.
7.10 Our Terms and Conditions of Play
All games are played strictly subject to our terms and conditions. By playing at our website, you agree to abide by these terms and conditions and, in addition, the specific rules relating to any specific game played.
7.11 Our and the Service Provider's Employee and Contractor Playing Restrictions
Our employees and Contractors, and those of the Service Provider, and any of our or the Service Provider's third party contractors such as licensors, software suppliers, partners or developers are prohibited from registering, playing the games or making transactions on the service, unless authorised to do so by a our legally entitled Official for test purposes only. For the avoidance of doubt, no funds or winnings in accounts used in this manner may be withdrawn.
7.12 Player Opt Out
You may instruct us to exclude you from participation in the games by sending us an email to support@sunbingo.co.uk with your instructions or by calling Sun Bingo Customer Support on free phone 0800 458 4664. Use of this opt-out facility will result in your account being blocked and we will not accept subsequent wagers from this account.
7.13 Site Activity Monitoring
Use of the site will be closely monitored to ensure that no customer is using the site with a frequency or in a manner which might suggest that he or she is using it for bookmaking and we reserve the right to withhold any monies and/or suspend and/or terminate the registration and/or account if we consider that the site is so being used.
7.14 Suspicious Activity
If we determine, or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, we reserve the right to retain the amount of that transaction and any other transaction made by you. We shall be under no obligation to provide you with any reasons for so doing. Where applicable this clause shall include collusion between players or suspected collusion between players whether using our systems or other systems.
7.15 Gaming System Malfunction
We reserve the right to withhold winnings and void wagers if a player manipulates the games in a fraudulent manner or the Gaming System itself malfunctions. The definition of such a malfunction extends to an error in the published odds or pay tables, or a game not working in accordance with its published rules.
7.16 Player Staking
You must pay for each wager from funds in your gaming account. If funds are not available you will not be allowed to wager until further funds are deposited.
7.17 Game Wagering History
Players may access and view their game, bonus and reward wagering history for the last 7 days in My Account - History. Alternatively players may request a full game, bonus and reward wagering history by contacting Customer Support on free phone 0800 458 4664 or by emailing support@sunbingo.co.uk
Chat Rooms
8.1 Chat Content Standards
We may provide you with a chat facility via which you will be able to communicate with other users of the Service. We reserve the right to review the chat and to keep a record of all statements made on such facility. As a condition of your use of the chat facility, you agree to adhere to the following rules:
You shall not make any statements that are sexually explicit or grossly offensive, including messages that are expressions of bigotry, racism, hatred or profanity.
You shall not make statements that are abusive, defamatory or harassing or insulting to other users of the Service.
You shall not make statements that advertise, promote or otherwise relate to any other online sites or ventures, discuss illegal activities or post personal details.
You shall not make statements about the Company or the Sites or any other Internet site connected to the Company that are untrue and/or malicious and/or damaging to the Company.
By opening an account you agree not to hold us responsible for the publication of content in the Chat rooms
8.2 Chat Monitoring Levels
We actively review chat content and takes necessary action retrospectively. Hosts are employed to watch over the chat content and should they feel that the content is unsuitable, will cease said activity. Hosts are identified by 'CM' before their name.
We reserve the right to mute, suspend or cancel your account at our sole discretion if you do not comply with our rules and your activity may be classed as defamation and reported to your Internet Service Provider (ISP) or the relevant authorities under the Defamation Act 1996.
8.3 Unwanted Chat
You may use the 'ignore' feature to stop any unwanted content, alternatively you can report any complaints at support@sunbingo.co.uk or 0800 458 4664 where they will be investigated.
Copyright
You agree that we, and the Service Provider as applicable, are the owners of all rights to technology, software and business systems utilised on the website and that your use of these websites (and registration thereon) confers no rights whatsoever to intellectual property contained or utilized therein. Use or publication by you of any item displayed on this website is strictly prohibited.
Submission of Information
Save for personal information (which shall be dealt with in accordance with our Privacy Policy), all information (including but not limited to ideas, suggestions, concepts and graphics) submitted to us or other players through this website will become our exclusive property and we shall not be subject to any obligation of confidentiality and we will be free to use the information for any purpose.
Privacy
11.1 Privacy Policy Enquiries
This Privacy Policy sets out our data processing practices carried out through the use of the Internet and World Wide Web. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at support@sunbingo.co.uk.
11.2 Data Protection Act Registration
Entertaining Play Limited is bound and compliant with the European Data Protection Directive 94/46/EC in respect of the handling and collection of your personal information. If Sun Bingo chooses to use another gaming licence holder to run Sun Bingo, your personal and account information will be provided to News Group Newspapers Limited to provide to the new gaming licence holder.
11.3 Personal Information Capture
We collect personal information from visitors to this website through the online registration process and every time you interact with us.
11.4 Use of Personal Information
Use of personal information: we process personal information collected via this website for the purposes of: Setting up and managing your account; Building up your personal profiles; Providing you with information about our promotional offers; and Complying with all regulatory requirements, in particular those relating to the identification of individuals under money laundering legislation. Access to Personal information is limited to our staff and the Service Provider's staff in accordance with their roles and responsibilities in managing the above uses in accordance with the applicable Data Protection Act.
11.5 Cookies
As with many other websites, we may use software known as 'cookies' to store information relating to your preferences to enable us to improve our service to you.
11.6 Limited Winner Detail Disclosure
Personal details of all Players will remain confidential, save for the Operator reserving the right to publish some or all of the following information for certain prize winners who have won GBP 100 (£100.00) or more: winner username, gender, town, city or county appearing on the credit or debit card billing address.
11.7 Big Winner Promotional Information (A)
Winners grant us the irrevocable right but not obligation to use and publish their proper name and town and/or county of their postal address and any verbal quotes given over the telephone phone, online and in print, or any other media, in connection with the Sun Bingo network of websites. Acceptance of any prize constitutes irrevocable permission to us and our advertising/promotional agencies to use winner's name and likenesses for advertising/promotional purposes without compensation unless prohibited by law.
11.8 Big Winner Promotional Information (B)
By entering, you release us and hold us harmless and release and hold harmless our respective parents, subsidiaries, affiliates, directors, officers, employees and agents from any and all liability for any injuries, loss, or damage of any kind arising from or in connection with the Sun Bingo websites contest or any prize won or any publication or use of winners' names and likenesses and addresses as aforesaid.
11.9 Restricted Personal Information Disclosure to Gaming Partners
We will not disclose personal information to non-group companies except to the respective Partner in respect of the screen names and email addresses of users. Email addresses are not published on the website.
11.10 Other Products and Services
The Operator may inform you (by email, phone, text message, mail or otherwise) about products and services (including those of other companies and organisations) that we consider may be of interest to you. You may logon to your account on Sun Bingo and unsubscribe from any marketing communications if you want to be removed from such mailing lists.
11.11 Written Requests
Upon receipt of your written request to the following address: The Data Protection Officer, Entertaining Play Limited, 2.2 Waterport Place, Gibraltar, we will disclose to you your personal data held by us, we shall correct or delete inaccurate details, and notify any third party recipients of the necessary changes. Changes to certain parts of your account information can also be made by accessing 'My Account'. We regularly delete data that is no longer required.
11.12 Regulatory Disclosures
In accordance with regulatory provisions, we may be obliged to provide personal information to the Regulator including, inter-alia, details of players breaching these terms and conditions and especially: players gambling or attempting to gamble when under age or suspected of being under age; players engaging in suspicious transactions or suspected to be engaging in money laundering or fraud; players colluding or suspected of collusion; players using robots or modifying the software (or attempting or being suspected of so doing); suspicious use of the Chat facilities; players who have left their accounts dormant; players who register a dispute with the Regulator.
Limits on Liability
12.1 Limited Wagering Liability
Our decisions will be final and binding on all matters and no further correspondence will be entered into. Our liability in respect of any claim or loss will be limited to the stake you have paid.
12.2 Failed Networks Communication Liability
In particular, but without prejudice to the generality of the foregoing, we will not be liable to any person: - in the event of force majeure, - for the failure of, or damage or destruction to, our central computer system or records, or any part thereof, - for delays, losses, errors or omissions resulting from failure of any telecommunications or other data transmission system, - for any delay resulting in non-receipt of any entry for a particular draw.
12.3 Events beyond Our Control
We will not be liable for any loss as a result of an act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act of any government or authority (including refusal or revocation of any licence or consent), fire, explosion, flood, theft, malicious damage, strike, lock-out, or industrial action of any kind.
12.4 Liability Outside of These Terms
The Parties shall not commit nor purport to commit the other to honour any obligation other than is specifically provided for by these Rules and Regulations.
12.5 Card Liability
We do not accept liability for damages which may be caused by the interception or misuse of Players' credit or debit card details on the Internet, unless stated to the contrary on our website pages.
12.6 Supremacy of English-Version of Terms
These Rules and Regulations constitute the entire agreement and understanding between the Parties. If there is a discrepancy between the English language version of these rules and any other language version, the English language version is deemed correct.
Software Service
The Service includes Software which may be downloaded and installed on your PC and/or mobile device. We hereby grant you a non-exclusive, licence for the Use of the Software on devices you own, subject to the terms and conditions of this Agreement.
You acknowledge that you will use the Software only for the purpose of Wagering and Managing your Account on the Service and undertakes that you will not copy, modify, de-compile, re-engineer, assign, sell or undertake any other dealing in the Software, nor attempt to interfere with its correct operation.
Disputes
14.1 Gibraltar Court Jurisdiction for Disputes
If there is a dispute regarding an entry or eligibility for a Prize or claim, our decisions will be final and binding. The relationship between the Parties, as well as this agreement, is governed by and construed in accordance with the laws of Gibraltar and whose courts shall be the courts of jurisdiction.
14.2 Non-invalidation of all Terms
If any part of these terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
14.3 Account Disputes / Complaints Procedure
Your custom is important to us and we want you to be entirely satisfied with the service you receive from us. We aim to provide the best service to you at all times but even the best organisations sometimes make mistakes, and if we do, or we fail to meet your expectations in some other way, we want the opportunity to put things right as quickly as we can. In addition we will take steps, where appropriate, to prevent a recurrence.
Our Internal Complaint Procedure
Although it is likely that your complaint will be resolved at the first stage in the procedure, we realise that it is not always possible, so there are 3 easy steps you can take:
Step 1
If, at anytime you have cause for complaint, you can contact us 24 hours a day, 365 days a year using any one of three simple ways; Live Chat, email or telephone, where our trained and experienced staff will be happy to help. We always seek to resolve complaints internally and we hope that you will not then need to progress beyond this first step. However, if you remain unhappy, we want you to let us know so that your complaint can proceed quickly to the next stage. However, if you remain unhappy, we want you to let us know so that your complaint can proceed quickly to the next stage.
Step 2
If you feel that your complaint has not been resolved to your satisfaction, it can be progressed to the next stage by writing to Entertaining Play Limited, the licensed operator of Sun Bingo. Entertaining Play Limited is licensed by the Government of Gibraltar (GRL No. 46) and regulated by the Gibraltar Gambling Commissioner. You will need to let us know why you remain dissatisfied, and the licensed operator will ensure that your complaint is reviewed objectively, fairly and reasonably.
You can write to:
Managing Director’s Office
Entertaining Play Limited
2.2 Waterport Place
Gibraltar
Email: info@entertainingplay.com
We always aim to provide a full response within 5 working days, but if there is reason for further delay, we will keep you informed and let you know how the investigation is progressing.
It is expected that this process will bring the matter to a mutually agreeable solution, but if you remain unhappy then you can progress to the final stage of the Complaints Procedure. Please note that your query will only be reviewed if you have already completed the first stage of the account disputes / complaints procedure. In the event that you have not done so already, your query will be passed to our Customer Support team for consideration.Step 3
We always seek to resolve complaints internally, but there may be instances when we cannot reach an agreeable solution. Either the Complaints Manager or the Managing Director’s Office will have personally reviewed the details of your complaint in all cases, and we will send you a letter confirming our final response. This means you have reached the end of our complaints procedure, and if you are still not satisfied you have the right to refer your complaint to the next stage by making an official complaint to our regulator body, the Gibraltar Gambling Commissioner. You can contact the Commissioner by visiting http://www.gibraltar.gov.gi/internet-gaming or by contacting;
Gambling Commissioner, Ministry of Finance, No6 Convent Place, Gibraltar
By email: gamblingcommissioner@gibraltar.gov.giTerm and Amendments
These terms and conditions shall be valid from the first time that you become an end user until such time as you cease being an end user or player or until such time as we may amend them at which time the amended terms and conditions shall apply.
We reserve the right to change these Terms and Conditions at any time. Such changes shall have effect immediately upon publication on this site and you agree to be bound by them and to regularly review these terms for the purposes of monitoring such changes. These terms were last updated on 19 May 2009 (Version 1.2). We recommend players should print out a copy of these terms and conditions.
